BP9 Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy describes how BP9 ("we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the BP9 platform, including the website at bp9.run and the BP9 mobile application available for Android and iOS devices.

BP9 is an online sports betting and casino platform serving players in Pakistan. All accounts and transactions are managed in PKR. By creating a BP9 account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described here.

2. What Personal Information We Collect

The information BP9 collects falls into two main categories: information you provide directly when registering or using the platform, and information collected automatically as you use the website or app.

2.1 Information You Provide

When you create an account or interact with BP9, we may collect:

• Full name and date of birth
• National Identity Card (CNIC) number — for identity verification purposes
• Email address and mobile phone number
• Residential address in Pakistan
• Payment method details — such as your JazzCash or Easypaisa mobile number, bank account name or card details (partial, never full card numbers stored on our servers)
• Profile preferences and communication settings you set within your account
• Any documents submitted during the verification process, such as a CNIC copy or payment screenshot

2.2 Information Collected Automatically

When you visit bp9.run or use the BP9 app, the following information is collected automatically:

• IP address and approximate geographic location (country/city level)
• Device type, operating system and browser version
• Pages visited, time spent on each section and navigation patterns
• Betting and gaming activity — markets viewed, bets placed, game sessions
• Session timestamps and login history
• Referral source — how you arrived at BP9 (for example, through a promotional link)

The table below summarises the main data types and their primary purpose:

3. How We Use Your Information

BP9 uses the personal data collected strictly for the purposes necessary to operate the platform and serve Pakistan players. Specifically, your information is used to:

• Create and manage your BP9 account
• Process deposits and withdrawals in PKR via your chosen payment method
• Verify your identity and age when required, particularly before processing a withdrawal
• Detect and prevent fraud, money laundering and other misuse of the platform
• Send account notifications — such as login alerts, deposit confirmations and withdrawal updates — to your registered email or phone number
• Provide customer support when you contact us through live chat or email
• Monitor for responsible gaming indicators and contact players who may need support
• Improve the platform experience by analysing usage patterns (using aggregated, anonymised data)
• Send promotional communications about bonuses and offers — only if you have opted in to receive these

We do not use your personal data for automated decision-making that has a significant legal or financial impact on you without a human review process. If your account is flagged for a compliance review, a member of the BP9 team will assess the situation before any action is taken.

4. Data Sharing & Third Parties

BP9 does not sell, rent or trade your personal information to any third party for their own marketing purposes. Your data may be shared only in the following limited circumstances:

4.1 Payment Processors

To process your PKR deposits and withdrawals, BP9 shares the minimum required details with payment partners such as JazzCash, Easypaisa, Raast and partnered banks. These providers process transactions on our behalf and are bound by their own privacy and security standards.

4.2 Game Software Providers

BP9's casino and live casino games are powered by third-party software providers. When you participate in a live casino session or play a slot game, session data (such as your player ID and bet amounts) is exchanged with the relevant game provider to run the game correctly and record results. No sensitive personal data such as CNIC or full payment details is shared with game providers.

4.3 Platform Security & Fraud Prevention

BP9 uses fraud detection tools and services that process device and behavioural data to identify suspicious activity. These tools help protect all players on the platform from account takeover attempts and financial fraud. Data shared with these services is used only for security purposes and is not retained by them beyond the scope of the analysis.

4.4 Legal Requirements

BP9 may disclose personal data if required to do so by a valid legal process, court order or regulatory authority. In such cases, we will share only what is specifically required and will, where permitted, notify the affected account holder.

5. Cookies & Tracking Technologies

BP9 uses cookies and similar tracking technologies on the website and in the app to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — these handle your login session, keep your bet slip active and ensure secure payment flows. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand which pages and features are most used, so we can improve the BP9 experience. Data collected is aggregated and does not identify you personally.
• Preference cookies: Remember your language, display and notification settings so you do not have to reconfigure them each visit.
• Marketing cookies: Used only if you have arrived at BP9 through a promotional channel and only to attribute that source correctly. These are not used to track your activity across other websites.

5.2 Managing Cookies

You can control cookie settings through your browser preferences. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics or preference cookies will not prevent you from using BP9 but may affect your experience.

6. How Long We Keep Your Data

BP9 retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil any outstanding obligations, handle disputes or comply with record-keeping requirements. In general:

• Account registration data is retained for the lifetime of your account plus up to 5 years after closure
• Transaction records (deposits, withdrawals, bets) are retained for up to 7 years for financial record-keeping purposes
• Identity verification documents are retained for as long as required by applicable anti-money laundering guidelines
• Device and IP log data is anonymised after 90 days unless it is part of an active security investigation
• Support chat transcripts are retained for up to 2 years

Once the applicable retention period has passed, personal data is securely deleted or permanently anonymised so that it can no longer be linked back to you.

7. How We Keep Your Data Secure

BP9 takes data security seriously. The platform uses multiple layers of protection to keep your personal information safe:

• SSL/TLS encryption: All data transmitted between your device and BP9 servers is encrypted in transit, preventing interception.
• Encrypted storage: Sensitive data stored on BP9 servers — including identity documents and payment references — is encrypted at rest.
• Access controls: Only authorised BP9 staff who need access to personal data as part of their role can view it. Access is logged and regularly reviewed.
• Two-factor authentication: BP9 supports two-factor authentication (2FA) on player accounts to provide an additional layer of login security.
• Regular security reviews: BP9 conducts periodic internal reviews of its data handling practices and platform security configurations.

Despite these measures, no system is completely immune to risk. If you suspect your BP9 account has been compromised, contact support immediately so we can take action — including temporarily locking your account while the situation is reviewed.

8. Your Rights Over Your Data

As a BP9 player, you have the following rights regarding the personal data we hold about you:

• Right to access: You can request a copy of the personal data BP9 holds about your account at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can ask us to correct them. For basic details like email and phone, you can update these directly in your account settings.
• Right to deletion: You may request deletion of your account and personal data. Note that where data is required for legitimate financial record-keeping purposes, we may be unable to delete all records immediately but will do so as soon as legally permissible.
• Right to withdraw marketing consent: If you have opted in to receive promotional communications, you can withdraw that consent at any time without affecting your ability to use BP9.
• Right to data portability: You can request a copy of your account data in a commonly used format.

To exercise any of these rights, contact the BP9 support team via live chat. We will respond to all data requests within a reasonable timeframe. For account deletion requests, you may be asked to verify your identity before the request is processed.

9. Minors and Under-18 Users

BP9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all users confirm they are 18 or over. If BP9 identifies or is notified that an account has been created by a minor, that account will be closed immediately, any balance will be handled according to our Terms and Conditions, and the data will be deleted.

If you are a parent or guardian and believe your child has created a BP9 account, please contact support immediately so the matter can be resolved without delay.

10. Changes to This Privacy Policy

BP9 may update this Privacy Policy from time to time as the platform evolves or as data handling practices change. When meaningful changes are made, registered players will be informed via email or an in-platform notification. The date at the top of this page reflects when it was last revised.

We encourage you to review this policy periodically. Continuing to use BP9 after a policy update has been communicated means you accept the revised terms. If you disagree with any changes, you may close your account by contacting support.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to understand how your data is handled, or wish to exercise your data rights, the BP9 support team is available 24/7 via live chat on the website and app.

You can also browse the FAQ page for answers to common questions about accounts, payments and platform usage. For broader legal questions relating to your use of BP9, please refer to the Terms and Conditions.